Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. We understand that sometimes things don’t go as planned, so we’re here to help with easy returns and refunds.
Returns
We accept returns within 30 days of delivery for most items purchased through our store. To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition that you received it.
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Proof of purchase (such as your order confirmation or receipt) is required.
To start a return, please contact us with your order details. Once your return is approved, we’ll provide instructions on how and where to send your item.
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping costs are non-refundable unless the product is damaged or incorrect.
If your refund hasn’t appeared after 10 business days, please check with your bank or card provider before contacting us again.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with your order number and photos of the item. We’ll arrange a replacement or refund as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
Non-Returnable Items
For hygiene and copyright reasons, certain products (such as digital downloads, opened media, or personalised items) cannot be returned or refunded unless faulty.
Contact Us
If you have any questions about your return or refund, please reach out to us.